Refund Policy

Last updated: 6 September 2026

14-day money-back guarantee

If Bytesweep isn't for you, email support within 14 days of purchase and we'll refund the full amount. No questions asked, though we'd love to hear what didn't work.

How to request a refund

1. Email support from the address you used at checkout.
2. Include your payment id (it's on your receipt and the confirmation page) or your license key.
3. We'll deactivate the license and issue the refund through Dodo Payments, usually within 2 business days. It can take 5–10 business days to appear on your statement depending on your bank.

After the refund

Your licence key is terminated the moment the refund is issued and the app locks at its next daily check. Nothing on your disk is affected. You're welcome to buy again later.

Exceptions

• Requests made more than 14 days after purchase are handled case by case; we are always reasonable, but cannot guarantee a refund.
• We may decline refunds where a license key has been shared or resold, or where multiple purchases and refunds suggest abuse of the guarantee.

Payments and currency

Refunds are issued in the currency and to the payment method originally used. Currency conversion differences or bank fees are outside our control.

Contact

support